Monday, April 11, 2011

PowerSchool Application Restart

At 11:05 AM on April 11, 2011,  the PowerSchool application was restarted because it had become sluggish and unresponsive. 

The server console revealed that the application had a runtime error screen.  Unfortunately, the application was unresponsive so the popup could not be read.  A review of the logs will be necessary to determine the cause of the error.

Webmail Outage

From Saturday, April 9, 2011 at 7:45 PM until 2:00 PM Sunday, April 10, 2011 access to the e-mail server was interrupted.  No mail was lost as all e-mail that was delivered to the district during that time was held by our second e-mail server until access was restored.
 
This outage was caused by an error by the network card on the server.  It's TCP/IP stack was still functioning, but was unable to ping it's gateway or anything on the network segement.  Server was rebooted and service returned.

The Blackberry server was also affected and services needed to be restarted.