Dunbar Phone Outage

On the afternoon of Sept 16, 2011, an IT support request was received from Dunbar School for their primary phone line, 707-935-6070.  The IT Department investigated the issue and confirmed that there was no tone at the AT&T interface.  AT&T CMAC was contacted and their test confirmed line problems in the AT&T network.  AT&T will be on site Monday morning to work on the problem.  In the meantime, all phone calls to Dunbar are being routed by AT&T to an old voicemail.

UPDATE 9/19/2011 09:45 AM:
Phone service was restored to Dunbar on Saturday morning by AT&T.

ShoreTel Software Update

On May 16, 2011 the IT Department upgraded our ShoreTel phone system to version 10.2 Build 15.42.8562.  The upgrade was to address a problem with exporting users from the web console.  The phone system was down at 4:30 PM for about 15 minutes to complete the update.